Missed
Seller opportunity left unfinished
A buyer mentions they have a property to sell. The viewing progresses. The valuation opportunity doesn't.
The intelligence layer for estate agencies
Your agency produces thousands of signals. NOVUS turns them into action.
NOVUS reads the enquiries, conversations and database activity you already produce — then decides what should happen next, and makes sure it happens.
More is happening than you can see
Opportunity disappears in the gaps.
Most agencies don't have an enquiry problem. They have a visibility and execution problem — and because no single case looks dramatic, nobody ever sees the pattern.
Stalled
The conversation simply stops
The initial response happens. Nobody makes sure the opportunity reaches the next commercial step.
Dormant
Value already sitting in your database
Previous applicants, valuations and vendors contain intent the agency has already paid to acquire.
One intelligence layer
NOVUS connects the signals your agency already produces.
Inputs
- Enquiries
- Calls
- Emails
- Follow-up
- Database
- Appointments
- Past vendors
- Applicants
- Seller intent
- Outcomes
NOVUS Intelligence
Interprets what happened, what should have happened, and what the activity is commercially worth.
Opportunities
- Missed opportunity
- Stalled enquiry
- Reactivation opportunity
- Priority action
- Growth opportunity
Action
- SMS
- Follow-up
- Outreach
- Database reactivation
- Appointment action
- Escalation
One agency. Thousands of signals. Instead of adding another isolated tool, NOVUS creates an intelligence layer across all of them.
How NOVUS works
Understand → Act → Optimise
Intelligence
Live
01 · Understand
Seller intent detected
Valuation opportunity not progressed
Buyer confirmed an onward sale during the enquiry. No appraisal or valuation step was offered afterwards.
Enquiry · 4d
High
Follow-up gap
High-intent applicant received no further action
Two inbound messages, one viewing request, no response after the initial reply.
Applicant · 9d
Med
Database opportunity
Previously engaged vendor showing renewed intent
Valuation recorded last year, no instruction. Recent activity indicates the move is live again.
Vendor · 14m
Med
02 · Act
Opportunity
Seller intent on an enquiry that progressed to viewing only
Decision
Recover the valuation opportunity
Channel, timing and message are chosen from what this opportunity needs — not from a fixed sequence.
Action · Email
Email
SMS
Follow-up
Call
Appointment
Escalation
- Automatic Some actions happen without anyone being asked.
- Escalated Some are handed to your team, with the reasoning attached.
- Always Every action carries the context that produced it.
03 · Optimise
-
Outcome
Valuation booked from a recovered seller opportunity.
-
Learned
Recovery works best inside 24 hours of the viewing being agreed.
-
Applied
The next comparable opportunity is actioned sooner, through the channel that worked.
-
01 Understand
See what is actually happening.
NOVUS continuously interprets the commercial activity across your agency: what happened, what should have happened, where opportunity has been lost and what deserves attention next.
Intelligence is the foundation. NOVUS doesn't automate blindly. It understands first.
-
02 Act
When action is needed, NOVUS can take it.
Once an opportunity is understood, NOVUS orchestrates the next step through the right channel — immediately, consistently and within the rules you define.
-
03 Optimise
Every outcome improves what happens next.
NOVUS tracks what happened afterwards — which opportunities progressed and which actions worked — then feeds that back into the intelligence layer.
The system compounds. Every action the agency takes makes the next one better informed.
Live example
From enquiry to opportunity.
One ordinary enquiry, read the way NOVUS reads it.
Buyer enquires about 14 Church Road.
Has property to sell
Agency replies.
Viewing progressed
10h 35m
Seller opportunity still not progressed
Detects
Seller status acknowledged but no valuation or appraisal step offered.
The enquiry was handled. The commercial opportunity inside it was not.
Recover seller opportunity
Recommended action
Re-engage the prospect around their onward move and offer a valuation.
Follow-up sent
Sent through the channel the prospect already used, with the context that produced it attached for the team.
The command centre
Know exactly where your attention is needed.
NOVUS separates what the system can handle, what needs human judgement, and which opportunities matter now.
Command centre
19 opportunities open
Today
Week
All
Needs your attention 2
MB
M. Bennett · 14 Church Road
Prospect asked about fees before valuation
4h
Reply required
RW
R. Whitlock · Onward move
Valuation opportunity active, no appointment held
1d
Call recommended
NOVUS is handling 14
HP
H. Pearce · Applicant
Stalled enquiry — follow-up scheduled
2h
Follow-up running
DA
D. Aslam · Past vendor
Seller intent detected on re-engagement
6h
Recovery sequence running
SK
S. Kowalski · Enquiry
Qualified and routed to the viewing team
Now
Qualifying
Growth opportunities 3
32
32 dormant valuation prospects
Reactivation opportunity — no contact in 9 months
Ready
Review
11
11 buyers with a property to sell
Seller opportunity never offered a valuation
Ready
Review
Intelligence first
The channel isn't the product.
- Voice.
- Email.
- SMS.
- Database campaigns.
- Follow-up.
These are simply ways NOVUS can act.
The important part happens before that: understanding the opportunity, deciding what should happen and knowing why.
Automation without intelligence just does the wrong thing faster.
The outcome
More of the opportunity you already create becomes revenue.
See more
Reveal opportunities currently hidden across your agency.
Seller opportunity recovery
A buyer has a property to sell, but nobody progresses the valuation opportunity.
Miss less
Catch valuable enquiries before they quietly disappear.
Stalled enquiry recovery
The initial conversation happens, then follow-up stops.
Recover more
Return to value already sitting in your database.
Database reactivation
High-value historic prospects are identified and re-engaged.
Act faster
Move opportunities while intent is still high.
Opportunity prioritisation
NOVUS identifies where attention is commercially most valuable.
Improve continuously
Understand what works and improve future actions.
Growth discovery
Patterns across the agency reveal opportunities no individual workflow can see.
NOVUS doesn't create the underlying demand. It helps your agency capture more value from the demand, conversations and data you already have.
Your team handles people.
NOVUS makes sure opportunity doesn't get forgotten.
NOVUS
- Monitor
- Analyse
- Prioritise
- Follow up
- Reactivate
- Escalate
Intelligence and repeatable execution.
Your team
- Advise
- Negotiate
- Build trust
- Win instructions
- Close
Judgement, trust and commercial relationships.
Levels of NOVUS
Choose how far NOVUS goes.
01
Intelligence
See what is happening. Know what should happen next.
NOVUS gives your team a live commercial view across the agency — identifying missed opportunities, stalled activity and the actions that matter most.
From £699 / month
Core
Action
Remove the repetitive work between insight and execution.
NOVUS uses its intelligence to handle follow-up, reactivation, outreach and other repeatable actions — escalating to your team when human judgement matters.
From £1,199 / month
03
Growth
Continuously improve how your agency performs.
NOVUS learns from activity and outcomes, discovers patterns and growth opportunities, and continuously improves where time, attention and action should be focused.
From £1,499 / month
Every level runs on the same NOVUS intelligence layer. The difference is how much responsibility NOVUS takes for what happens next.
Pricing is agreed per agency, based on scope and how far you want NOVUS to act.
All plans include a one-off setup and onboarding fee, based on agency complexity and integration requirements.
Your agency doesn't need more data. It needs to know what the data means.
It doesn't need more notifications. It needs to know what matters.
It doesn't need more automation. It needs the right action.
Intelligence → Action → Outcome
About
Built with one obsession.
NOVUS started with a simple question:
How much commercial opportunity already exists inside an estate agency that nobody can currently see?
We began by studying how opportunities actually move through estate agencies — where seller intent is recognised, where progression stops, how follow-up happens and what gets left behind. That evidence, not an assumption, is what the intelligence layer is built on.
Find out what your agency is missing.
See how NOVUS could sit across your agency, identify commercial opportunities and make sure more of them get acted on.